Joshua Bennett
Head of Design
Verena Ziegler
Content Strategist
Min-jun Kim
Customer Specialist
Margaret Foster
Production Manager
Reach Out to Us for Your Aquarium Needs and Support
How can I contact customer support?
You can reach our customer support team via email at [email protected] or by filling out the contact form on our website. We aim to respond within 24 hours.
What should I include in my inquiry to get help?
When contacting us, please provide your name, email address, and a detailed description of your inquiry or issue. This helps us assist you more effectively and promptly.
Is there a phone number for immediate assistance?
Currently, we do not offer phone support. However, our email support is available, and we encourage you to reach out for any urgent inquiries. We are here to help you!
What are the support hours for customer inquiries?
Our customer support team is available Monday through Friday from 9 AM to 5 PM EST. Feel free to reach out during these hours for any assistance you may need.
Can I get support for product recommendations?
Absolutely! Our team is happy to provide personalized product recommendations based on your aquarium setup and preferences. Just let us know your needs, and we will assist you.